Refund policy – CE Corner Membership

Cancellation requests received within 24 hours of payment receipt are eligible for a full refund.

Cancellation requests received after the 24-hour period are not eligible for any refund, except as described under Prorated refunds for subscriptions.

Refund requests timestamped after the 24-hour period from the original transaction date and time will not be eligible for a refund.

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Membership cancellations made after the 24-hour period will simply cancel the annual auto-renew of the membership. Access to unlimited courses and member-only benefits will continue until the annual membership expires.

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This policy also applies to the annual auto-renewal charge. We send you a renewal reminder before your membership renews. To avoid being charged, cancel at least 24 hours before your renewal date.

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On the CE Corner website

Cancellations may be made by the member on the CE Corner website by modifying the settings in My Profile. Please note, the member must first be logged in.

1. Navigate to My Profile in the header menu and select Membership status.
2. Click the “Cancel auto-renew membership” button and follow the prompts.

By email

Cancellations may also be requested by email to support@cecorner.ca. Please include “Cancellation” or “Refund Request” in your subject line for faster service.

You will receive a cancellation confirmation email.

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Please send an email to support@cecorner.ca within 24 hours of your purchase. Even if we do not reply immediately, your refund will be granted if the request is received within the 24-hour window and meets the conditions to qualify.

Please note:

• Refund requests must be made by the member and/or credit card holder.
• Refund requests made by email must reference the full name of the member and include a copy of the original, unmodified receipt.

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• Refunds will only be credited back to the original credit card used for payment.
• Refunds can take up to 10 business days to appear in your account. Please continue to follow up with your bank or credit card company if you’ve received confirmation of the transaction from CE Corner.

After a refund, your account remains active with free access, but member privileges end.

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Refunds may be refused (even if received within the 24-hour grace period) if the member has abused their privileges, completed more than 4 courses, or failed to adhere to the standards of the Refund Policy, Privacy Policy or Terms of Service.

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We understand that professional requirements can vary, and there may be cases where the courses offered through our catalogue may not fully align with your designation or licensing needs. In such cases, our prorated refund policy applies under the following conditions.

Eligibility for prorated refunds

1. The request is made after the initial 24-hour refund window has passed.
2. You have not accessed and completed more than 4 courses within the subscription period.
3. You demonstrate that the specific courses required for your designation or license are not available in our catalogue at the time of your refund request.

Refund calculation

• The refund will be calculated on a prorated basis based on days remaining in your subscription period.
• Any additional administrative fees (if applicable) will also be deducted from the refund amount.

How to request a prorated refund

• Contact our support team at support@cecorner.ca, providing an explanation of the courses you require for your designation or license.

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